Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fitever.jp
Please note that returns will need to be sent to the following address:
OceanGate 8F, 3-7-1 Minatomirai, Nishi-ku, Yokohama, Japan

If your return is accepted, we'll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@fitever.jp

Return shipping costs

Returns for personal reasons — such as a change of mind, ordering the wrong type, or the item no longer being needed — are the customer's responsibility for shipping. The original outbound shipping charge is non-refundable, and the return shipping is arranged and paid for by the customer.
If your item is defective, damaged, or incorrect, we cover the shipping costs both ways. Please see "Damages and issues" below.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we will arrange a replacement or a refund and cover all shipping costs.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For exchanges for personal reasons, the return shipping cost is the customer's responsibility.

Cancellations

If you need to cancel an order, please contact us at info@fitever.jp with your order number as soon as possible. We dispatch orders within 3 business days of payment confirmation, so we can only cancel an order that has not yet shipped. Once an order has shipped, please follow the return process above.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method within 10 business days. For returns for personal reasons, the original shipping charge and the return shipping cost are not included in the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@fitever.jp