Shipping policy
Orders are to be within 1–3 business days.
If your order is placed on Friday or before the National Holidays, it may take a few days to be shipped out. Kindly note that FIT EVER operates based on JST, UTC+9.
Please note that neither the courier nor we assume any responsibility for a missing or stolen package once it is delivered following your request (whether unsigned, unattended, etc.). However, if the courier left the package unattended without your approval, please contact us with your order number.
※Orders of 2 items or more ship free, worldwide.
| Zone | Countries / Regions | Estimated Delivery | Rate (per order, up to 500g) |
|---|---|---|---|
| Zone 1 | China, South Korea, Taiwan | 3–10 days | ¥1,450 |
| Zone 2 | Singapore, Thailand, Vietnam, Malaysia, Hong Kong, India, Indonesia | 3–10 days | ¥1,900 |
| Zone 3 | Oceania, Canada, Mexico, Middle East, Europe — e.g. Australia, New Zealand, UK, Germany, France | 5–12 days | ¥3,150 |
| Zone 4 | United States (including overseas territories e.g. Guam) | 7–14 days | ¥3,900 |
| Zone 5 | Central & South America (excluding Mexico), Africa | 8–14 days | ¥3,600 |
※Rates are based on Japanese Yen (JPY) and may vary slightly depending on the exchange rate.
ORDER TRACKING
Once your order is dispatched, a shipping confirmation email with a tracking number will be sent. You can check the status of delivery using the given tracking number on the website of the delivery courier EMS.
Delivery times vary by destination zone — please see the table above for details. There can be unexpected delays due to unforeseen circumstances outside our reasonable control, such as severe weather, natural disasters, or strikes.
IMPORT DUTIES & TAXES
Orders shipped outside of Japan may be subject to import taxes, customs duties, and fees levied by the destination country.
Additional charges for customs clearance must be fulfilled by the recipient; FIT EVER by J.S.PLAN., LTD. has no control over these charges, nor can we predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.